Account & Login
If I buy again later, do I keep my course progress?
Last Updated: October 4, 2026You don’t need to buy again for the current edition — access is lifetime of this edition, so the question mostly arises if the state’s exam materials change materially and we release a new edition as a paid upgrade. In that case, repurchasing creates continued access on your existing account and your history stays visible;...
How do I delete my account?
Last Updated: October 4, 2026Contact us and we’ll remove your account and personal data from our systems. Two things worth knowing first: deletion permanently erases your course progress and access, and it is separate from any refund — refund eligibility follows the refund policy, not account deletion. If there’s something specific prompting the request (access trouble, wrong email), tell...
How do I change my email address?
Last Updated: October 4, 2026Contact us from the address currently on the account (or include purchase details — order number or receipt — so we can verify ownership), and tell us the new address. We’ll move the account over; your course progress travels with it. Changing email doesn’t affect access length — lifetime of this edition applies to the...
My account has the wrong name (typo). How do I fix it?
Last Updated: October 4, 2026Contact us with the spelling as it should appear and we’ll correct it on the account and your certificate of completion. Note: the name on your state exam registration is a separate matter — Pearson VUE requires the account name to match your government-issued ID exactly, and a mismatch there can cost you your testing...
How do I reset my password?
Last Updated: October 4, 2026On the login page, click Forgot password, enter the email address you purchased with, and follow the emailed link. The link expires after a short window; request a new one if it has lapsed. Check the spam folder if nothing arrives within a few minutes. If the email never arrives, you may have purchased under...
How do I log in?
Last Updated: October 4, 2026Use the Log In link in the site header, then sign in with the email address and password you created at purchase. You’ll land on your course dashboard, which shows your progress through the 26 lessons, quizzes, and timed exams. If login fails twice, use the password reset below rather than guessing — repeated failures...